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  This week's eXpress Business Challenge

How can organizations gainfully leverage mobile technologies?

Visit the eXpress section and post ideas

FEATURED DISCUSSION

Designing Waits that Work

Designing Waits That Work By Donald A. Norman Designers at restaurants, theme parks and elsewhere have investigated how to make waiting in line more pleasant. What they have learned has profound implications for all managers. At some point, every manager has had to tell someone to wait. We all have to wait sometimes. It's a simple matter of ..

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Six Sigma Program Photo Gallery

Six Sigma in Pharmaceutical & Chemical

Developing a Process Excellence Culture - J&J Experience

Developing a Process Excellence Culture In an increasingly competitive marketplace, the current organisational models for supply chains will no longer be effective. A process excellence culture will enable an organisation's resiliency and provide a competitive advantage to it in the future. Bruce Sawyer Senior Director, Operations Excellen..

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Six Sigma in Banking Finance Insurance

Improving Operational Effectiveness - Applying the right Lean Sigma Tools

Brief and crisp piece on selecting the right techniques to apply for the right situations and deliver breakthrough improvements!! Click here to read the article Add your comments / share your experiences!! Sethu V eXample Consulting Group (Enabling Excellence!!) (Corporate Programs - Public Workshops - Institutional Programs - ..

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Six Sigma in Healthcare

Lean Six Sigma in Healthcare - Case Study

Lean Six Sigma in Healthcare Healthcare, as with any other service operation, requires systematic innovation efforts to remain competitive, cost efficient, and up-to-date. This article outlines a methodology and presents examples to illustrate how principles of Lean Thinking and Six Sigma can be combined to provide an effective framework for..

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Six Sigma in CPG and Retail

The Right Recall Strategy!!

The right recall strategy Source: HBS Working Knowledge Mattel has been criticized heavily for having to recall not once but twice in as many weeks 20 million toys manufactured in China with lead paint and/or loose, potentially dangerous magnets. Clearly Mattel did not have sufficiently tight quality control procedures in its supply chain to ..

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Six Sigma in Information Technology

Lean Six Sigma in the Data Center

LeanSigma in the data center Tools that have proven themselves in manufacturing can be harnessed to improve the operation of IT departments. Mike Bawn and Jeff Watzka explain how LeanSigma can create excellence through a new approach to IT management.   Information technology organizations are stretched thin these days. Whether they are ..

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Six Sigma in Engineering & Automotive

Application of Agile Manufacturing for Customer Value

A Nice article with relevant industry cases on sharply linking Lean/Agile Manufacturing initiatives to deliver superior Customer value!! Click here to read the article. Share your company experiences on how you have been able to link Lean/Agile initiatives to delivering superior customer value. Sethu V eXample Consulting Group (Enabl..

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Six Sigma in Shared Services

BPO Call Audit Sample...

Dear All, I need an help to define the satistically valid call audit sample - for a call centre where daily answered call count is appx. 2.3 lacs. The Process is a Telecom Process. Required Minimum & Maximum Sample Size. And also the baseline Satistical Theory. Please advice. Regds, Partha

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Design for Six Sigma

Laws of Simplicity

Found this quite interesting. Pretty relevant to Product, Process, Service (and office documents/forms/procedures/E-mailers, software GUI designs and more...) Click here to read Post your comments!! Sethu V eXample Consulting Group (Enabling Excellence!!) (Corporate Programs - Public Workshops - Institutional Programs - Le..

3 posts

FEATURED DISCUSSION

A Quick Framework for Managing Change

A lot is said about how difficult it it to make change happen. In my limited 17 years of experience leading, managing and advising on business transformational change in organizations, I find the following framework to be quite handy. Of course, driving each component of the framework correctly crucially dictates the outcome. If one or more of..

2 posts

FEATURED DISCUSSION

Six Sigma Team recognition and rewards

The Advantages of Rewards In Six Sigma architecture, having a rewards and recognition policy in place is equally important. In bringing about changes in the system smoothly, rewards and recognition can play a very important role. If employees feel that their initiatives are being recognized, they will come forward with suggestions for im..

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FEATURED DISCUSSION

How to run a meeting like Google!!

How to run a meeting like Google Meetings get a bad rap in business today and for good reason-very little gets accomplished in them. I can recall a Dilbert cartoon in which several people sat around a table while the meeting organizer said, "There is no specific agenda for this meeting. As usual, we'll just make unrelated emotional stateme..

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FEATURED DISCUSSION

Lean Perception - Lean, and Lean Six Sigma are NOT just for Manufacturing.

Kalveena

  Lean, and Lean Six Sigma are NOT just for Manufacturing. What does it take to be successful in your Lean Journey. Lean and Lean Six Sigma are methodologies that companies apply to ALL aspects of business (NOT just manufacturing and supply chain processes).  Tangible improvements and benefits are being realized in transactional, servi..

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FEATURED DISCUSSION

Don't Bring me Problems - Bring me Solutions!

One of the more counterproductive things a manager can say is ‘Don't bring me problems-bring me solutions!'"(Presented as Q&A) Q: I thought that encouraging employees to solve problems was a good thing-? A: It is, of course. But sending out this message doesn't do it. Instead of promoting accountability, it actually encourages employees to..

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